At every distribution centre, a suggestion box was put up where people were invited to drop suggestions and any feedback of the distribution process. These were documented centrally and a team was formed to check the authenticity of the feedback, suggestions and complaints.

	The entire flood response programme has been new experience for Unnayan. Never before, have we reached out to such a large number of within a time span of this sort.
	It has been a learning experience in immediate response to a disaster.
	Mobilising a large number of volunteers
	Management of Human resources
	Our administrative and accounts staff have learnt a lot from the systems that Oxfam uses—maintaining of stock.
	The multi- dimensional, multi- sectoral approach used in the response programme
	Networking with various agencies in a short span of time
	The role that the government and other functionaries can play in a disaster response is important
	Advocacy through the media
	Conflict resolution at the grass- root level
	Our technical knowledge in the field of Public Health and Hygiene has grown through our association with Oxfam
	The Subarnarekha Surakshya Sena formed during the initial operation has emerged as a platform creating a solid human resource base to address the issues concerning flood and other such calamities in the river basin on a sustainable and long term basis.what is